1e7e1b5934
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Implements a Chatwoot-style unified inbox with real-time messaging
for sales reps to manage communications across all channels.
Features:
- Real-time messaging via Laravel Reverb WebSockets
- Sales rep filtering ("My Accounts Only") for assigned accounts
- Typing indicators showing when others are composing
- Agent status (online/away/busy) with heartbeat monitoring
- Email engagement sidebar (opens/clicks from marketing)
- Quick replies with variable substitution
- Presence awareness (who's online in team)
- Three-column layout: thread list, conversation, context sidebar
New files:
- Broadcasting events for real-time updates
- Unified inbox view with Alpine.js component
- 9 Blade partials for modular UI
Access via: Inbox → Conversations in sidebar
Route: /s/{business}/crm/inbox