hub/app/Models/AgentStatus.php

<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;

class AgentStatus extends Model
{
    use HasFactory;

    protected $fillable = [
        'user_id',
        'business_id',
        'status',
        'status_message',
        'last_seen_at',
        'status_changed_at',
    ];

    protected $casts = [
        'last_seen_at' => 'datetime',
        'status_changed_at' => 'datetime',
    ];

    public const STATUS_ONLINE = 'online';
    public const STATUS_AWAY = 'away';
    public const STATUS_BUSY = 'busy';
    public const STATUS_OFFLINE = 'offline';

    public static function statuses(): array
    {
        return [
            self::STATUS_ONLINE => 'Online',
            self::STATUS_AWAY => 'Away',
            self::STATUS_BUSY => 'Busy',
            self::STATUS_OFFLINE => 'Offline',
        ];
    }

    public static function statusColors(): array
    {
        return [
            self::STATUS_ONLINE => 'success',
            self::STATUS_AWAY => 'warning',
            self::STATUS_BUSY => 'error',
            self::STATUS_OFFLINE => 'ghost',
        ];
    }

    public function user(): BelongsTo
    {
        return $this->belongsTo(User::class);
    }

    public function business(): BelongsTo
    {
        return $this->belongsTo(Business::class);
    }

    public static function getOrCreate(int $userId, int $businessId): self
    {
        return self::firstOrCreate(
            ['user_id' => $userId, 'business_id' => $businessId],
            ['status' => self::STATUS_OFFLINE, 'status_changed_at' => now()]
        );
    }

    public function setStatus(string $status, ?string $message = null): self
    {
        $this->update([
            'status' => $status,
            'status_message' => $message,
            'status_changed_at' => now(),
        ]);

        return $this;
    }

    public function isOnline(): bool
    {
        return $this->status === self::STATUS_ONLINE;
    }

    public function getStatusColor(): string
    {
        return self::statusColors()[$this->status] ?? 'ghost';
    }
}