1e7e1b5934
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Implements a Chatwoot-style unified inbox with real-time messaging
for sales reps to manage communications across all channels.
Features:
- Real-time messaging via Laravel Reverb WebSockets
- Sales rep filtering ("My Accounts Only") for assigned accounts
- Typing indicators showing when others are composing
- Agent status (online/away/busy) with heartbeat monitoring
- Email engagement sidebar (opens/clicks from marketing)
- Quick replies with variable substitution
- Presence awareness (who's online in team)
- Three-column layout: thread list, conversation, context sidebar
New files:
- Broadcasting events for real-time updates
- Unified inbox view with Alpine.js component
- 9 Blade partials for modular UI
Access via: Inbox → Conversations in sidebar
Route: /s/{business}/crm/inbox
104 lines
3.4 KiB
PHP
104 lines
3.4 KiB
PHP
<?php
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namespace App\Http\Controllers\Api;
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use App\Events\CrmAgentStatusChanged;
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use App\Http\Controllers\Controller;
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use App\Models\AgentStatus;
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use Illuminate\Http\JsonResponse;
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use Illuminate\Http\Request;
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use Illuminate\Validation\Rule;
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class AgentStatusController extends Controller
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{
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public function update(Request $request): JsonResponse
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{
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$validated = $request->validate([
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'business_id' => 'required|integer|exists:businesses,id',
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'status' => ['required', Rule::in(array_keys(AgentStatus::statuses()))],
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'status_message' => 'nullable|string|max:100',
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]);
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$user = $request->user();
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// Verify user belongs to the business
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if (! $user->businesses()->where('businesses.id', $validated['business_id'])->exists()) {
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return response()->json(['error' => 'Unauthorized'], 403);
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}
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$agentStatus = AgentStatus::getOrCreate($user->id, $validated['business_id']);
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$oldStatus = $agentStatus->status;
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$agentStatus->setStatus($validated['status'], $validated['status_message'] ?? null);
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// Broadcast status change if it changed
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if ($oldStatus !== $validated['status']) {
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broadcast(new CrmAgentStatusChanged($agentStatus->fresh()))->toOthers();
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}
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return response()->json([
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'success' => true,
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'status' => $agentStatus->status,
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'status_label' => AgentStatus::statuses()[$agentStatus->status],
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]);
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}
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/**
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* Heartbeat to maintain online status
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*/
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public function heartbeat(Request $request): JsonResponse
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{
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$validated = $request->validate([
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'business_id' => 'required|integer|exists:businesses,id',
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]);
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$user = $request->user();
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// Verify user belongs to the business
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if (! $user->businesses()->where('businesses.id', $validated['business_id'])->exists()) {
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return response()->json(['error' => 'Unauthorized'], 403);
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}
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$agentStatus = AgentStatus::where('user_id', $user->id)
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->where('business_id', $validated['business_id'])
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->first();
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if ($agentStatus) {
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$agentStatus->updateLastSeen();
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}
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return response()->json(['success' => true]);
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}
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/**
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* Get team members' statuses for a business
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*/
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public function team(Request $request): JsonResponse
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{
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$validated = $request->validate([
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'business_id' => 'required|integer|exists:businesses,id',
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]);
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$user = $request->user();
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// Verify user belongs to the business
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if (! $user->businesses()->where('businesses.id', $validated['business_id'])->exists()) {
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return response()->json(['error' => 'Unauthorized'], 403);
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}
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$statuses = AgentStatus::where('business_id', $validated['business_id'])
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->where('status', '!=', AgentStatus::STATUS_OFFLINE)
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->where('last_seen_at', '>=', now()->subMinutes(5))
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->with('user:id,name')
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->get()
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->map(fn ($s) => [
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'user_id' => $s->user_id,
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'user_name' => $s->user?->name,
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'status' => $s->status,
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'status_message' => $s->status_message,
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'last_seen_at' => $s->last_seen_at?->toIso8601String(),
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]);
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return response()->json(['team' => $statuses]);
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}
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}
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