feat: add chat settings UI with agent status and quick replies

- Add AgentStatus model for tracking user availability (online/away/busy/offline)
- Add ChatQuickReply model for pre-written chat responses
- Add agent status toggle to seller account dropdown menu
- Add quick replies management page under CRM settings
- Create migration for chat_quick_replies, chat_attachments, agent_statuses tables
- Add API endpoint for updating agent status

app/Http/Controllers/Api/AgentStatusController.php

@@ -0,0 +1,37 @@
+<?php
+
+namespace App\Http\Controllers\Api;
+
+use App\Http\Controllers\Controller;
+use App\Models\AgentStatus;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+use Illuminate\Validation\Rule;
+
+class AgentStatusController extends Controller
+{
+    public function update(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'business_id' => 'required|integer|exists:businesses,id',
+            'status' => ['required', Rule::in(array_keys(AgentStatus::statuses()))],
+            'status_message' => 'nullable|string|max:100',
+        ]);
+
+        $user = $request->user();
+
+        // Verify user belongs to the business
+        if (! $user->businesses()->where('businesses.id', $validated['business_id'])->exists()) {
+            return response()->json(['error' => 'Unauthorized'], 403);
+        }
+
+        $agentStatus = AgentStatus::getOrCreate($user->id, $validated['business_id']);
+        $agentStatus->setStatus($validated['status'], $validated['status_message'] ?? null);
+
+        return response()->json([
+            'success' => true,
+            'status' => $agentStatus->status,
+            'status_label' => AgentStatus::statuses()[$agentStatus->status],
+        ]);
+    }
+}

app/Http/Controllers/Seller/Crm/CrmSettingsController.php

@@ -4,6 +4,7 @@ namespace App\Http\Controllers\Seller\Crm;
 
 use App\Http\Controllers\Controller;
 use App\Models\Business;
+use App\Models\ChatQuickReply;
 use App\Models\Crm\CrmChannel;
 use App\Models\Crm\CrmMessageTemplate;
 use App\Models\Crm\CrmPipeline;
@@ -649,4 +650,81 @@ class CrmSettingsController extends Controller
 
         return back()->with('success', 'Role deleted.');
     }
+
+    /**
+     * Quick replies list
+     */
+    public function quickReplies(Request $request, Business $business)
+    {
+        $quickReplies = ChatQuickReply::where('business_id', $business->id)
+            ->orderBy('sort_order')
+            ->orderBy('label')
+            ->get();
+
+        $categories = $quickReplies->pluck('category')->filter()->unique()->values();
+
+        return view('seller.crm.settings.quick-replies.index', [
+            'business' => $business,
+            'quickReplies' => $quickReplies,
+            'categories' => $categories,
+        ]);
+    }
+
+    /**
+     * Store new quick reply
+     */
+    public function storeQuickReply(Request $request, Business $business)
+    {
+        $validated = $request->validate([
+            'label' => 'required|string|max:100',
+            'message' => 'required|string|max:2000',
+            'category' => 'nullable|string|max:50',
+            'is_active' => 'boolean',
+        ]);
+
+        $validated['business_id'] = $business->id;
+        $validated['is_active'] = $request->boolean('is_active', true);
+        $validated['sort_order'] = ChatQuickReply::where('business_id', $business->id)->max('sort_order') + 1;
+
+        ChatQuickReply::create($validated);
+
+        return back()->with('success', 'Quick reply created.');
+    }
+
+    /**
+     * Update quick reply
+     */
+    public function updateQuickReply(Request $request, Business $business, ChatQuickReply $quickReply)
+    {
+        if ($quickReply->business_id !== $business->id) {
+            abort(404);
+        }
+
+        $validated = $request->validate([
+            'label' => 'required|string|max:100',
+            'message' => 'required|string|max:2000',
+            'category' => 'nullable|string|max:50',
+            'is_active' => 'boolean',
+        ]);
+
+        $validated['is_active'] = $request->boolean('is_active', true);
+
+        $quickReply->update($validated);
+
+        return back()->with('success', 'Quick reply updated.');
+    }
+
+    /**
+     * Delete quick reply
+     */
+    public function destroyQuickReply(Request $request, Business $business, ChatQuickReply $quickReply)
+    {
+        if ($quickReply->business_id !== $business->id) {
+            abort(404);
+        }
+
+        $quickReply->delete();
+
+        return back()->with('success', 'Quick reply deleted.');
+    }
 }

app/Models/AgentStatus.php

@@ -0,0 +1,90 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class AgentStatus extends Model
+{
+    use HasFactory;
+
+    protected $fillable = [
+        'user_id',
+        'business_id',
+        'status',
+        'status_message',
+        'last_seen_at',
+        'status_changed_at',
+    ];
+
+    protected $casts = [
+        'last_seen_at' => 'datetime',
+        'status_changed_at' => 'datetime',
+    ];
+
+    public const STATUS_ONLINE = 'online';
+    public const STATUS_AWAY = 'away';
+    public const STATUS_BUSY = 'busy';
+    public const STATUS_OFFLINE = 'offline';
+
+    public static function statuses(): array
+    {
+        return [
+            self::STATUS_ONLINE => 'Online',
+            self::STATUS_AWAY => 'Away',
+            self::STATUS_BUSY => 'Busy',
+            self::STATUS_OFFLINE => 'Offline',
+        ];
+    }
+
+    public static function statusColors(): array
+    {
+        return [
+            self::STATUS_ONLINE => 'success',
+            self::STATUS_AWAY => 'warning',
+            self::STATUS_BUSY => 'error',
+            self::STATUS_OFFLINE => 'ghost',
+        ];
+    }
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    public function business(): BelongsTo
+    {
+        return $this->belongsTo(Business::class);
+    }
+
+    public static function getOrCreate(int $userId, int $businessId): self
+    {
+        return self::firstOrCreate(
+            ['user_id' => $userId, 'business_id' => $businessId],
+            ['status' => self::STATUS_OFFLINE, 'status_changed_at' => now()]
+        );
+    }
+
+    public function setStatus(string $status, ?string $message = null): self
+    {
+        $this->update([
+            'status' => $status,
+            'status_message' => $message,
+            'status_changed_at' => now(),
+        ]);
+
+        return $this;
+    }
+
+    public function isOnline(): bool
+    {
+        return $this->status === self::STATUS_ONLINE;
+    }
+
+    public function getStatusColor(): string
+    {
+        return self::statusColors()[$this->status] ?? 'ghost';
+    }
+}

app/Models/ChatQuickReply.php

@@ -0,0 +1,50 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class ChatQuickReply extends Model
+{
+    use HasFactory;
+
+    protected $table = 'chat_quick_replies';
+
+    protected $fillable = [
+        'business_id',
+        'label',
+        'message',
+        'category',
+        'usage_count',
+        'is_active',
+        'sort_order',
+    ];
+
+    protected $casts = [
+        'is_active' => 'boolean',
+        'usage_count' => 'integer',
+        'sort_order' => 'integer',
+    ];
+
+    public function business(): BelongsTo
+    {
+        return $this->belongsTo(Business::class);
+    }
+
+    public function scopeActive($query)
+    {
+        return $query->where('is_active', true);
+    }
+
+    public function scopeByCategory($query, string $category)
+    {
+        return $query->where('category', $category);
+    }
+
+    public function incrementUsage(): void
+    {
+        $this->increment('usage_count');
+    }
+}

database/migrations/2025_12_15_160001_add_chat_features_to_crm.php

@@ -0,0 +1,103 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        // Add rating fields to crm_threads (skip if already exist)
+        if (!Schema::hasColumn('crm_threads', 'rating')) {
+            Schema::table('crm_threads', function (Blueprint $table) {
+                $table->unsignedTinyInteger('rating')->nullable();
+            });
+        }
+        if (!Schema::hasColumn('crm_threads', 'rating_comment')) {
+            Schema::table('crm_threads', function (Blueprint $table) {
+                $table->text('rating_comment')->nullable();
+            });
+        }
+        if (!Schema::hasColumn('crm_threads', 'rated_at')) {
+            Schema::table('crm_threads', function (Blueprint $table) {
+                $table->timestamp('rated_at')->nullable();
+            });
+        }
+        if (!Schema::hasColumn('crm_threads', 'ai_summary')) {
+            Schema::table('crm_threads', function (Blueprint $table) {
+                $table->text('ai_summary')->nullable();
+            });
+        }
+        if (!Schema::hasColumn('crm_threads', 'summary_generated_at')) {
+            Schema::table('crm_threads', function (Blueprint $table) {
+                $table->timestamp('summary_generated_at')->nullable();
+            });
+        }
+
+        // Create chat_attachments table
+        if (!Schema::hasTable('chat_attachments')) {
+            Schema::create('chat_attachments', function (Blueprint $table) {
+                $table->id();
+                $table->foreignId('message_id')->constrained('crm_channel_messages')->cascadeOnDelete();
+                $table->foreignId('business_id')->constrained()->cascadeOnDelete();
+                $table->string('filename');
+                $table->string('original_filename');
+                $table->string('mime_type');
+                $table->unsignedBigInteger('size');
+                $table->string('path');
+                $table->string('disk')->default('minio');
+                $table->json('metadata')->nullable();
+                $table->timestamps();
+
+                $table->index(['message_id']);
+                $table->index(['business_id']);
+            });
+        }
+
+        // Create quick_replies table
+        if (!Schema::hasTable('chat_quick_replies')) {
+            Schema::create('chat_quick_replies', function (Blueprint $table) {
+                $table->id();
+                $table->foreignId('business_id')->constrained()->cascadeOnDelete();
+                $table->string('label');
+                $table->text('message');
+                $table->string('category')->nullable();
+                $table->unsignedInteger('usage_count')->default(0);
+                $table->boolean('is_active')->default(true);
+                $table->unsignedInteger('sort_order')->default(0);
+                $table->timestamps();
+
+                $table->index(['business_id', 'is_active']);
+            });
+        }
+
+        // Create agent_statuses table for tracking availability
+        if (!Schema::hasTable('agent_statuses')) {
+            Schema::create('agent_statuses', function (Blueprint $table) {
+                $table->id();
+                $table->foreignId('user_id')->constrained()->cascadeOnDelete();
+                $table->foreignId('business_id')->constrained()->cascadeOnDelete();
+                $table->string('status')->default('offline'); // online, away, busy, offline
+                $table->string('status_message')->nullable();
+                $table->timestamp('last_seen_at')->nullable();
+                $table->timestamp('status_changed_at')->nullable();
+                $table->timestamps();
+
+                $table->unique(['user_id', 'business_id']);
+                $table->index(['business_id', 'status']);
+            });
+        }
+    }
+
+    public function down(): void
+    {
+        Schema::table('crm_threads', function (Blueprint $table) {
+            $table->dropColumn(['rating', 'rating_comment', 'rated_at', 'ai_summary', 'summary_generated_at']);
+        });
+
+        Schema::dropIfExists('chat_attachments');
+        Schema::dropIfExists('chat_quick_replies');
+        Schema::dropIfExists('agent_statuses');
+    }
+};

resources/views/components/seller-topbar-account.blade.php

@@ -18,6 +18,17 @@
     $isOwner = $business && $business->owner_user_id === $user->id;
     $isSuperAdmin = $user->user_type === 'admin';
     $canManageSettings = $isOwner || $isSuperAdmin;
+
+    // Get agent status for chat availability (sellers only)
+    $agentStatus = null;
+    if ($business && $user->user_type === 'seller') {
+        $agentStatus = \App\Models\AgentStatus::where('user_id', $user->id)
+            ->where('business_id', $business->id)
+            ->first();
+    }
+    $currentStatus = $agentStatus?->status ?? 'offline';
+    $statusColors = \App\Models\AgentStatus::statusColors();
+    $statuses = \App\Models\AgentStatus::statuses();
 @endphp
 
 <div x-data="{ accountOpen: false }" class="relative">
@@ -80,6 +91,88 @@
                     </a>
                 </li>
 
+                {{-- Chat Availability (Sellers only) --}}
+                @if($business && $user->user_type === 'seller')
+                    <li class="pt-2 mt-2 border-t border-base-200">
+                        <span class="px-3 text-xs font-semibold text-base-content/40 uppercase tracking-wider">Chat Availability</span>
+                    </li>
+                    <li x-data="{
+                        status: '{{ $currentStatus }}',
+                        updating: false,
+                        async setStatus(newStatus) {
+                            if (this.updating || this.status === newStatus) return;
+                            this.updating = true;
+                            try {
+                                const response = await fetch('{{ route('api.agent-status.update') }}', {
+                                    method: 'POST',
+                                    headers: {
+                                        'Content-Type': 'application/json',
+                                        'X-CSRF-TOKEN': document.querySelector('meta[name=csrf-token]').content
+                                    },
+                                    body: JSON.stringify({ status: newStatus, business_id: {{ $business->id }} })
+                                });
+                                if (response.ok) {
+                                    this.status = newStatus;
+                                }
+                            } catch (e) {
+                                console.error('Failed to update status', e);
+                            }
+                            this.updating = false;
+                        }
+                    }">
+                        <div class="px-3 py-2 flex flex-wrap gap-1.5">
+                            {{-- Online --}}
+                            <button
+                                @click="setStatus('online')"
+                                :disabled="updating"
+                                class="badge badge-sm cursor-pointer transition-all"
+                                :class="status === 'online'
+                                    ? 'badge-success ring-2 ring-success/30'
+                                    : 'badge-ghost hover:badge-success'">
+                                <span class="size-1.5 rounded-full mr-1"
+                                      :class="status === 'online' ? 'bg-success-content' : 'bg-success'"></span>
+                                Online
+                            </button>
+                            {{-- Away --}}
+                            <button
+                                @click="setStatus('away')"
+                                :disabled="updating"
+                                class="badge badge-sm cursor-pointer transition-all"
+                                :class="status === 'away'
+                                    ? 'badge-warning ring-2 ring-warning/30'
+                                    : 'badge-ghost hover:badge-warning'">
+                                <span class="size-1.5 rounded-full mr-1"
+                                      :class="status === 'away' ? 'bg-warning-content' : 'bg-warning'"></span>
+                                Away
+                            </button>
+                            {{-- Busy --}}
+                            <button
+                                @click="setStatus('busy')"
+                                :disabled="updating"
+                                class="badge badge-sm cursor-pointer transition-all"
+                                :class="status === 'busy'
+                                    ? 'badge-error ring-2 ring-error/30'
+                                    : 'badge-ghost hover:badge-error'">
+                                <span class="size-1.5 rounded-full mr-1"
+                                      :class="status === 'busy' ? 'bg-error-content' : 'bg-error'"></span>
+                                Busy
+                            </button>
+                            {{-- Offline --}}
+                            <button
+                                @click="setStatus('offline')"
+                                :disabled="updating"
+                                class="badge badge-sm cursor-pointer transition-all"
+                                :class="status === 'offline'
+                                    ? 'badge-neutral ring-2 ring-neutral/30'
+                                    : 'badge-ghost hover:badge-neutral'">
+                                <span class="size-1.5 rounded-full mr-1"
+                                      :class="status === 'offline' ? 'bg-neutral-content' : 'bg-base-content/30'"></span>
+                                Offline
+                            </button>
+                        </div>
+                    </li>
+                @endif
+
                 {{-- Admin Console Section (Owner/Admin Only) --}}
                 @if($canManageSettings && $business)
                     <li class="pt-2 mt-2 border-t border-base-200">

resources/views/seller/crm/settings/quick-replies/index.blade.php

@@ -0,0 +1,148 @@
+@extends('layouts.app-with-sidebar')
+
+@section('content')
+<div class="nx-shell">
+<div class="nx-page">
+<div class="p-6">
+    <div class="max-w-4xl mx-auto">
+        <div class="flex items-center gap-4 mb-6">
+            <a href="{{ route('seller.business.crm.settings.index', $business) }}" class="btn btn-ghost btn-sm btn-circle">
+                <svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24">
+                    <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M15 19l-7-7 7-7" />
+                </svg>
+            </a>
+            <div>
+                <h1 class="text-2xl font-bold">Quick Replies</h1>
+                <p class="text-sm text-base-content/60">Pre-written responses for faster customer communication</p>
+            </div>
+        </div>
+
+        {{-- Create Quick Reply Form --}}
+        <div class="card bg-base-200 mb-6">
+            <div class="card-body">
+                <h2 class="card-title text-lg">Create Quick Reply</h2>
+                <form method="POST" action="{{ route('seller.business.crm.settings.quick-replies.store', $business) }}" class="space-y-4">
+                    @csrf
+                    <div class="grid grid-cols-2 gap-4">
+                        <div class="form-control">
+                            <label class="label py-1"><span class="label-text">Label</span></label>
+                            <input type="text" name="label" required class="input input-bordered input-sm" placeholder="e.g. Greeting, Thanks, Follow-up" />
+                            <label class="label py-0"><span class="label-text-alt text-base-content/50">Short name to identify this reply</span></label>
+                        </div>
+                        <div class="form-control">
+                            <label class="label py-1"><span class="label-text">Category (optional)</span></label>
+                            <input type="text" name="category" class="input input-bordered input-sm" placeholder="e.g. Support, Sales, General" list="category-suggestions" />
+                            <datalist id="category-suggestions">
+                                @foreach($categories as $cat)
+                                    <option value="{{ $cat }}">
+                                @endforeach
+                            </datalist>
+                        </div>
+                    </div>
+                    <div class="form-control">
+                        <label class="label py-1"><span class="label-text">Message</span></label>
+                        <textarea name="message" required rows="3" class="textarea textarea-bordered text-sm" placeholder="Type your quick reply message here..."></textarea>
+                        <label class="label py-0"><span class="label-text-alt text-base-content/50">Use @{{name}} for customer name, @{{product}} for product references</span></label>
+                    </div>
+                    <div class="flex items-center justify-between">
+                        <label class="label cursor-pointer gap-2">
+                            <input type="checkbox" name="is_active" value="1" checked class="checkbox checkbox-sm checkbox-primary" />
+                            <span class="label-text">Active</span>
+                        </label>
+                        <button type="submit" class="btn btn-primary btn-sm">Add Quick Reply</button>
+                    </div>
+                </form>
+            </div>
+        </div>
+
+        {{-- Existing Quick Replies --}}
+        <div class="card bg-base-200">
+            <div class="card-body">
+                <h2 class="card-title text-lg">Your Quick Replies</h2>
+
+                @if($quickReplies->count() > 0)
+                    <div class="space-y-3">
+                        @foreach($quickReplies as $reply)
+                            <div class="bg-base-100 rounded-lg p-4" x-data="{ editing: false }">
+                                {{-- View Mode --}}
+                                <div x-show="!editing" class="flex items-start gap-4">
+                                    <div class="flex-1">
+                                        <div class="flex items-center gap-2 mb-1">
+                                            <span class="font-semibold">{{ $reply->label }}</span>
+                                            @if($reply->category)
+                                                <span class="badge badge-ghost badge-sm">{{ $reply->category }}</span>
+                                            @endif
+                                            @if(!$reply->is_active)
+                                                <span class="badge badge-warning badge-sm">Inactive</span>
+                                            @endif
+                                        </div>
+                                        <p class="text-sm text-base-content/70 whitespace-pre-wrap">{{ $reply->message }}</p>
+                                        <div class="mt-2 text-xs text-base-content/50">
+                                            Used {{ $reply->usage_count }} times
+                                        </div>
+                                    </div>
+                                    <div class="flex gap-2">
+                                        <button @click="editing = true" class="btn btn-ghost btn-sm btn-square">
+                                            <svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
+                                                <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M11 5H6a2 2 0 00-2 2v11a2 2 0 002 2h11a2 2 0 002-2v-5m-1.414-9.414a2 2 0 112.828 2.828L11.828 15H9v-2.828l8.586-8.586z" />
+                                            </svg>
+                                        </button>
+                                        <form method="POST" action="{{ route('seller.business.crm.settings.quick-replies.destroy', [$business, $reply]) }}"
+                                              onsubmit="return confirm('Delete this quick reply?')">
+                                            @csrf @method('DELETE')
+                                            <button type="submit" class="btn btn-ghost btn-sm btn-square text-error">
+                                                <svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
+                                                    <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 7l-.867 12.142A2 2 0 0116.138 21H7.862a2 2 0 01-1.995-1.858L5 7m5 4v6m4-6v6m1-10V4a1 1 0 00-1-1h-4a1 1 0 00-1 1v3M4 7h16" />
+                                                </svg>
+                                            </button>
+                                        </form>
+                                    </div>
+                                </div>
+
+                                {{-- Edit Mode --}}
+                                <form x-show="editing" x-cloak method="POST" action="{{ route('seller.business.crm.settings.quick-replies.update', [$business, $reply]) }}" class="space-y-3">
+                                    @csrf @method('PATCH')
+                                    <div class="grid grid-cols-2 gap-3">
+                                        <div class="form-control">
+                                            <label class="label py-1"><span class="label-text">Label</span></label>
+                                            <input type="text" name="label" value="{{ $reply->label }}" required class="input input-bordered input-sm" />
+                                        </div>
+                                        <div class="form-control">
+                                            <label class="label py-1"><span class="label-text">Category</span></label>
+                                            <input type="text" name="category" value="{{ $reply->category }}" class="input input-bordered input-sm" list="category-suggestions" />
+                                        </div>
+                                    </div>
+                                    <div class="form-control">
+                                        <label class="label py-1"><span class="label-text">Message</span></label>
+                                        <textarea name="message" required rows="3" class="textarea textarea-bordered text-sm">{{ $reply->message }}</textarea>
+                                    </div>
+                                    <div class="flex items-center justify-between">
+                                        <label class="label cursor-pointer gap-2">
+                                            <input type="checkbox" name="is_active" value="1" {{ $reply->is_active ? 'checked' : '' }} class="checkbox checkbox-sm checkbox-primary" />
+                                            <span class="label-text">Active</span>
+                                        </label>
+                                        <div class="flex gap-2">
+                                            <button type="button" @click="editing = false" class="btn btn-ghost btn-sm">Cancel</button>
+                                            <button type="submit" class="btn btn-primary btn-sm">Save</button>
+                                        </div>
+                                    </div>
+                                </form>
+                            </div>
+                        @endforeach
+                    </div>
+                @else
+                    <div class="text-center py-8 text-base-content/50">
+                        <svg class="w-12 h-12 mx-auto mb-3 opacity-50" fill="none" stroke="currentColor" viewBox="0 0 24 24">
+                            <path stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M8 10h.01M12 10h.01M16 10h.01M9 16H5a2 2 0 01-2-2V6a2 2 0 012-2h14a2 2 0 012 2v8a2 2 0 01-2 2h-5l-5 5v-5z" />
+                        </svg>
+                        <p>No quick replies yet.</p>
+                        <p class="text-sm">Create your first one above to speed up customer responses!</p>
+                    </div>
+                @endif
+            </div>
+        </div>
+    </div>
+</div>
+</div>
+</div>
+@endsection

routes/seller.php

@@ -1027,6 +1027,14 @@ Route::prefix('s')->name('seller.')->middleware('seller')->group(function () {
                     Route::patch('/{role}', [\App\Http\Controllers\Seller\Crm\CrmSettingsController::class, 'updateTeamRole'])->name('update');
                     Route::delete('/{role}', [\App\Http\Controllers\Seller\Crm\CrmSettingsController::class, 'destroyTeamRole'])->name('destroy');
                 });
+
+                // Quick Replies - chat quick reply templates
+                Route::prefix('quick-replies')->name('quick-replies.')->group(function () {
+                    Route::get('/', [\App\Http\Controllers\Seller\Crm\CrmSettingsController::class, 'quickReplies'])->name('index');
+                    Route::post('/', [\App\Http\Controllers\Seller\Crm\CrmSettingsController::class, 'storeQuickReply'])->name('store');
+                    Route::patch('/{quickReply}', [\App\Http\Controllers\Seller\Crm\CrmSettingsController::class, 'updateQuickReply'])->name('update');
+                    Route::delete('/{quickReply}', [\App\Http\Controllers\Seller\Crm\CrmSettingsController::class, 'destroyQuickReply'])->name('destroy');
+                });
             });
         });
 

routes/web.php

@@ -141,6 +141,9 @@ Route::middleware('auth')->group(function () {
     // View As (impersonation) routes
     Route::post('/view-as/end', [\App\Http\Controllers\ViewAsController::class, 'end'])->name('view-as.end');
     Route::get('/view-as/status', [\App\Http\Controllers\ViewAsController::class, 'status'])->name('view-as.status');
+
+    // Agent status for chat availability
+    Route::post('/api/agent-status', [\App\Http\Controllers\Api\AgentStatusController::class, 'update'])->name('api.agent-status.update');
 });
 
 // Marketplace routes (browsing other businesses - marketplace style)